Thank you for choosing Flatic Solutions. This Refunds/Cancellations Policy outlines our procedures for refunds and cancellations of transactions made through our website, www.flaticsolutions.com, . Please read this policy carefully before making any purchases or engaging in transactions with us. By using our services, you agree to the terms and conditions outlined in this policy.
1.1 Product/Service Eligibility: Refunds are subject to the specific terms and conditions associated with the product or service you have purchased. Certain products or services may be non-refundable, while others may have specific refund conditions stated at the time of purchase. Please refer to the product/service description or contact our customer support for more information. Refund time duration is 7 to 10 working days
1.2 Valid Reasons for Refunds: Refunds may be granted in the following circumstances: a) Non-delivery: If you have not received the purchased product or service within the specified delivery period, you may be eligible for a refund. b) Defective Product/Service: If the purchased product or service is defective or does not meet the specified standards, you may be eligible for a refund. c) Duplicate Purchase: If you accidentally made duplicate purchases of the same product or service, you may be eligible for a refund.
1.3 Refund Requests: To request a refund, please contact our customer support team within 3 days from the date of the transaction. You may be required to provide proof of purchase and any additional information to support your refund claim. Our customer support team will assess your request and notify you of the outcome.
1.4 Refund Processing: If your refund request is approved, we will initiate the refund process through Razorpay. The refund will be processed using the same payment method you used for the original transaction, unless otherwise specified. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
2.1 Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. Order cancellations are subject to the specific terms and conditions associated with the product or service you have purchased. Some products or services may not be eligible for cancellation once the order is processed or delivered.
2.2 Cancellation Fees: In certain cases, cancellations may be subject to a cancellation fee or charges. These fees, if applicable, will be communicated to you at the time of cancellation.
- Contact Us
If you have any questions, concerns, or requests regarding our Refunds/Cancellations Policy, please contact us using the following contact details:
Flatic Solutions Email: firstname.lastname@example.org
Phone: +91 9999689589